Business continuity (BC) is defined as the capability of an organisation to continue its delivery of products or services at acceptable, predefined levels following a disruptive incident. These incidents include natural events (earthquake, flood, etc.), unexpected sale problems and crises of unknown causes.
Business continuity management (BCM) is defined as a holistic management process that identifies potential threats to an organisation and the impacts on business operations that those threats, if realised, may cause. It provides a framework for building organisational resilience with the capability of an effective response that safeguards the interests of its key stakeholders, reputation, brand and value-creating activities.
(Source: ISO 22301:2012)
Nowadays, it is especially important for companies to consider possible risks and prepare contingency plans for them through BCM. Risk assessment is an important part of this.
Vision’s approach to BCM focuses on three key elements:
- Resilience: critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity.
- Recovery: arrangements are made to recover or restore critical and less-critical business functions that fail for some reason.
- Contingency: the establishment of a generalised capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.
Depending on the disaster, the recovery process may include us working with knowledgeable internal staff to amend existing procedures. Alternatively, we may suggest the implementation of new procedures, based on our experience and expertise.